Refund & Returns

Satisfaction Guarantee

At Xiroo, we stand by the quality of our curated selections. If the product does not meet your architectural standards, we offer a streamlined return and refund protocol.

Return Conditions

To be eligible for a return, the following criteria must be met:

• Request must be initiated within 14 days of receipt.
• Products must be in original, unutilized condition.
• All original packaging and tags must be intact.
• Proof of purchase is required for verification.

Refund Processing

Once your return is verified by our quality control team:

• Refunds are processed to the original payment source.
• Please allow 5-10 business days for financial synchronization.
• Shipping costs are non-refundable unless the return is due to a Xiroo error.

Exchanges

We currently facilitate exchanges for size or color variations, subject to real-time inventory availability. Please initiate an exchange request through our support portal.

Non-Returnable Items

Select products, including limited-edition collaborations and custom configurations, may be excluded from the standard return protocol. This will be clearly indicated on the product profile.